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Crisis Intervention Model


Establish rapport - connect on a feeling level

  • How are you feeling?
  • Sounds like you're feeling... (lonely, defeated, etc.)
  • I'm glad you are here.
  • That scared (worried, troubled) you?
Assess suicide / homicide risk
Mental Health and Crisis Services in Greenville County

Crisis Intervention Model

  • Are you thinking about killing yourself or someone else?
  • What do you mean when you say... (you're at the end of your rope, you can't take anymore)?
  • Have you thought about how you would kill yourself?  Do you have the means (pills, gun, rope)?  When are you thinking about doing this?
  • Have you shared these thoughts with anyone?

Clarify the situation and explore the problem

  • What has happened today/tonight?
  • What brought you to this point? OR What happened before now that contributed to this?
  • How long have you been dealing with this?

Explore resources / Problem-solve

  • What would help you most right now?
  • Who had been supportive of you in the past?
  • What have you done before that helped?
  • How can I help?  What do you need from me?
  • Have you thought about trying... Would that work?
  • If anything were possible, what would you like to happen?
  • If you wanted to feel better, what would you do?
  • What would you tell a friend in this situation?

Summarize and define a goal

  • What is most important to do or consider next?
  • What needs to be handled first?
  • What do you see as your first step?
  • How will you go about doing this?

Contract

  • Would you promise to come back or talk with someone here before doing anything to hurt or kill yourself?


Crisis Points >>

:: Return to Crisis Information ::


NAMI Greenville, S.C.
2320 E. North St. Ste. L
Greenville, SC 29607-1250
(864) 331-3300 (phone)
(864) 331-0483 (fax)
info@namigreenvillesc.org

Additional Crisis Links
Crisis Intervention Model
Crisis Points
Crisis Statistics
Depressive Disorders
Blocks to Communication
Active Listening Skills
Risk Assessment Tool

 
 


 

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